Porter
Task Marketplace
Refunds & Cancellations
This page explains how cancellations and refunds work on Porter. We aim for fair outcomes for both Customers and Porters.
Customer cancellations
- Before a task is accepted: usually refundable.
- After acceptance: may depend on timing and preparation.
- After completion: handled via dispute process if there is an issue.
Porter cancellations
- Repeated cancellations may affect visibility and access to tasks.
- Safety or emergency exceptions may be considered.
Disputes
If a task outcome is disputed, our team may review messages, evidence, and task details before deciding an outcome.