Porter
Task Marketplace
Complaints Procedure
We aim to resolve concerns fairly and quickly. This procedure explains how to raise a complaint and what happens next.
Step 1: Contact Support
Use the Support page to share the issue, relevant task/order details, and screenshots if available.
Step 2: Review & response
- We acknowledge receipt and begin investigation.
- We may request additional information from you.
- We provide an outcome and proposed resolution.
Step 3: Escalation
If you are not satisfied, you may request escalation for further review.