Trust & Safety

Your Safety Comes First — Every Time

Pay through Porter checkout so there is a clear record. Porters are approved before paid work. If something goes wrong, open a dispute from your task — our team reviews evidence according to our policies.

Checkout payments (linked to your task record) Approved Porters (onboarding before paid work) Disputes & support — see coverage and policy details Support — reviewed step by step
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Professionals collaborating in a modern workspace

Disputes, refunds & support

See coverage and policy details — outcomes follow evidence and review.

Covers incomplete tasksWhen agreed work is not delivered.
Covers no-showsIf someone does not arrive as booked.
Service quality issuesMaterial problems with how the task was done.
Refunds may apply under policyPartial or full refunds when a case qualifies after review.

Disputes

How Disputes Work

A clear four-step flow with dedicated review — each step follows our policies and the evidence provided.

Report the Issue

Report the issue within 24 hours of task completion

Provide Evidence

Share photos, chat, or any relevant details

Review Process

Support reviews reports based on evidence and policy

Resolution

Outcomes may include refunds (partial or full) or other steps under policy, where applicable

Customer support and dispute resolution

Speed

Dispute Timeline

What to expect after you open a case.

Instant confirmationYour report is logged immediately
Review beginsOur team starts assessment based on what you submit
Reviewed step by stepOutcome communicated to both sides when ready

Timing depends on case complexity and the evidence available

Policy

Refund Policy

Clear expectations — reviewed case by case with evidence.

Typically eligible

  • Task not completed
  • No-show
  • Major quality issues

Typically not eligible

  • Change of mind
  • Minor dissatisfaction
  • Late reporting

Each case is reviewed individually to ensure a fair outcome for both parties.

Refund decisions are based on evidence and review

Evidence

Evidence Process

Providing clear evidence helps us review your case accurately.

Photos of work
Chat messages
Task mismatch
Time proof

Fairness

Fair Resolution

We carefully review both sides of every case to ensure a fair and balanced decision.

  • Both parties heard
  • Evidence-based decisions
  • Neutral system

Checkout and task records

Checkout records are linked to your task. Task completion is confirmed when you approve release according to the booking flow.

We aim to handle issues fairly and clearly — with support when something does not go as expected.

Need Help?

Our support team is here when something does not go as expected.

Contact Support

All disputes are reviewed based on submitted evidence. Final decisions are made by the platform in accordance with our policies.

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